Social Security Administration Updates Website to Include New Office Closures

The Social Security Administration has updated its “Office Closings and Emergencies” page to list several field offices as “only able to provide assistance by telephone until further notice.” These
include the Hoboken and Toms River offices in New Jersey; the Canarsie, Corning and West Nyack offices in New York; the Lewistown and Bloomsburg offices in Pennsylvania; and offices in
Logan, West Virginia and Cody, Wyoming.

The changes disrupt service for beneficiaries in those areas and will likely mean longer waits on the phone and travel for those who need to visit a Social Security office in person. Wyoming seniors already have to drive more than four hours, on average, in order to visit a field office.

Those who live in the western part of Wyoming will now be forced to travel to the eastern side for in person service. Older West Virginians in the first congressional district – where the Logan field
office is located – currently have to travel more than one hour to get help at a Social Security office.

Earlier this year, Social Security beneficiaries in the Hudson Valley region of New York were left in the lurch when officials closed an SSA field office in White Plains. They will have even fewer
options now that Canarsie and West Nyack are no longer providing in-person service.

These disruptions will upend SSA Commissioner Frank Bisignano’s efforts to provide “an omnichannel approach” to customer service and “meet people where they are,” which he stated is his ultimate goal for the agency during a hearing last week.

“We will continue to monitor updates from the Social Security Administration regarding field office closures and phone service and urge the SSA to re-open the doors,” said Robert Roach, Jr., President of the Alliance. “The SSA Commissioner promised that seniors will be able to access SSA’s customer service in the manner that works best for them, however these ‘temporary’ closures are raising questions about his commitment to serving beneficiaries.”

This was originally published in the July 4, 2025 edition of the Friday Alert. Read the full length version and see other Friday Alert editions here.

The post Social Security Administration Updates Website to Include New Office Closures appeared first on Retired Americans.

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